[cisco-voip] Prompt change on unsuccessful transfer from Call handler

[Matthew Collins]

Hi all,

CUC 10.5.1.10000-7

I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers

[cid:image001.png at 01D0CF83.FA0CC270]

The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this number, check the number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy.

Thanks in advance



Regards

Matthew
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