[cisco-voip] Prompt change on unsuccessful transfer from Call handler

[Daniel Pagan]

Most if not all of the system default prompts are stored in the local filesystem and can’t be accessed without root permission. These prompts (two different files play to form that message) are two of those /PHGreet/ .wav files and cannot be changed. Unfortunately I’m unware of any method for changing this specific behavior aside from replacing the files by hand with a file using the same name via root - a request I worked on for a customer once…. Once ☺ Of course the files are overwritten after a patch or upgrade and I doubt TAC would assist with this again (but I can be wrong…)

Daniel

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Collins
Sent: Wednesday, August 05, 2015 8:40 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Prompt change on unsuccessful transfer from Call handler

Hi all,

CUC 10.5.1.10000-7

I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers

[cid:image001.png at 01D0CF62.8CD1D1D0]

The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this number, check the number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy.

Thanks in advance



Regards

Matthew
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