[cisco-voip] 3905 dial tone problem

[Wes Sisk (wsisk)]

phones download the tone files as part of the locale. could be a bad file served up from the CME router. Could be the file was downloaded and corrupted in phone storage.

suggest changing locale, reset phone, try again, then reset locale back.

alternatively, hard reset phone.
alternatively register the phone to a “known good” CM and CME and let it re-download files.

-Wes

On Aug 20, 2015, at 6:41 PM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:


My thoughts ...

Maybe switch to the inactive load and test as a quick-fix.

Is this the only sip endpoint in this CME that is impacted? Are there SCCP endpoints and if so, do they have the same issue?

Can customer complete a dial and does the issue continue once connected?

Thanks,

Ryan


-------- Original Message --------
From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
Sent: Thursday, August 20, 2015 06:29 PM
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] 3905 dial tone problem

3905 registered to CME, when you pick up a headset, the dial tone begins.  But it seems to skip like an old record, it buzzes and pauses.

Not finding a bug, customer didn’t tell me load or CME version etc.

I’m thinking this is a load problem as you haven’t even dialed yet.



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