[cisco-voip] Finesse time-out period

[Jose Colon II]

This only happens in my environment with my remote works who are on DSL. No
QoS for them so I have to assume some packets are getting dropped here and
there. It is not a constant thing. It happens every so often and I dont
even hear about it anymore.

On Fri, Dec 4, 2015 at 11:23 AM, Aaron Banks <amichaelbanks at hotmail.com>
wrote:

> Does anyone know where the timeout setting is for finesse?  I have agents
> who sit in the not ready state for 10+ minutes and when they go to change
> back to ready, they see a communication error (something like "cannot
> communicate with server").  If I hit the refresh button on the browser,
> they have to log back in.  Maybe this is normal behavior.
>
> Thanks - Aaron
>
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