[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

*All,*

My company has an issue where agents can't log into Finesse w/ a certain
extension.
Sometimes, removing the agent's phone from PGuser and adding it back, but
sometimes that doesn't resolve the issue. At that point, we have to restart
the CTI Manager in CUCM & restart the Agent PG's services and that will
usually fix our problems.

Does anyone have a way to resolve this type of issue w/o restarting CTI
Manager or removing a phone from PGuser? I'd really like to streamline the
resolution.

Hope you can help.



Sincerely,

Ryan Burtch
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