[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

Are the agents using extension mobility?

On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> *All,*
>
> My company has an issue where agents can't log into Finesse w/ a certain
> extension.
> Sometimes, removing the agent's phone from PGuser and adding it back, but
> sometimes that doesn't resolve the issue. At that point, we have to restart
> the CTI Manager in CUCM & restart the Agent PG's services and that will
> usually fix our problems.
>
> Does anyone have a way to resolve this type of issue w/o restarting CTI
> Manager or removing a phone from PGuser? I'd really like to streamline the
> resolution.
>
> Hope you can help.
>
>
>
> Sincerely,
>
> Ryan Burtch
>
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>
>
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