[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

Yes, they use EM w/ SIP 7841.




Sincerely,

Ryan Burtch

On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Are the agents using extension mobility?
>
> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
>> *All,*
>>
>> My company has an issue where agents can't log into Finesse w/ a certain
>> extension.
>> Sometimes, removing the agent's phone from PGuser and adding it back, but
>> sometimes that doesn't resolve the issue. At that point, we have to restart
>> the CTI Manager in CUCM & restart the Agent PG's services and that will
>> usually fix our problems.
>>
>> Does anyone have a way to resolve this type of issue w/o restarting CTI
>> Manager or removing a phone from PGuser? I'd really like to streamline the
>> resolution.
>>
>> Hope you can help.
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151222/60c361d0/attachment.html>