[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

Make sure only the EM profiles are added under that PGuser and not the
physical devices themselves.  This will sometimes cause these issues.

On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> Yes, they use EM w/ SIP 7841.
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Are the agents using extension mobility?
>>
>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>>
>>> *All,*
>>>
>>> My company has an issue where agents can't log into Finesse w/ a certain
>>> extension.
>>> Sometimes, removing the agent's phone from PGuser and adding it back,
>>> but sometimes that doesn't resolve the issue. At that point, we have to
>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that
>>> will usually fix our problems.
>>>
>>> Does anyone have a way to resolve this type of issue w/o restarting CTI
>>> Manager or removing a phone from PGuser? I'd really like to streamline the
>>> resolution.
>>>
>>> Hope you can help.
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
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