[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Ryan Burtch]

hmm. In our environment, only the devices are associated w/ PGuser and none
of the EM profiles. Thoughts?




Sincerely,

Ryan Burtch

On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade <bmeade90 at vt.edu> wrote:

> Make sure only the EM profiles are added under that PGuser and not the
> physical devices themselves.  This will sometimes cause these issues.
>
> On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
>> Yes, they use EM w/ SIP 7841.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>>
>>> Are the agents using extension mobility?
>>>
>>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>>>
>>>> *All,*
>>>>
>>>> My company has an issue where agents can't log into Finesse w/ a
>>>> certain extension.
>>>> Sometimes, removing the agent's phone from PGuser and adding it back,
>>>> but sometimes that doesn't resolve the issue. At that point, we have to
>>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that
>>>> will usually fix our problems.
>>>>
>>>> Does anyone have a way to resolve this type of issue w/o restarting CTI
>>>> Manager or removing a phone from PGuser? I'd really like to streamline the
>>>> resolution.
>>>>
>>>> Hope you can help.
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>> Ryan Burtch
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>
>
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