[cisco-voip] Agent can't log into Finesse - PGuser - CTI Manager Restart - PG JGW1 Restart

[Brian Meade]

I'd make sure that PGuser isn't being used for other applications first but
UCCX admin guide says to only associate the device profiles.  I started
doing this and it has resolved many of the types of issues you describe:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_0100.html#UCCX_TK_M4F697CE_00


------------------------------
If Enterprise Mobility (EM) is used together with both Cisco Unified
Communications Manager release 8.0 or later and Cisco Unified
Communications Manager, the Resource Manager application user must be
associated with the device profile and not with the device.

On Tue, Dec 22, 2015 at 4:10 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> hmm. In our environment, only the devices are associated w/ PGuser and
> none of the EM profiles. Thoughts?
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Make sure only the EM profiles are added under that PGuser and not the
>> physical devices themselves.  This will sometimes cause these issues.
>>
>> On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>>
>>> Yes, they use EM w/ SIP 7841.
>>>
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
>>> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>>>
>>>> Are the agents using extension mobility?
>>>>
>>>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <rburtch3 at gmail.com>
>>>> wrote:
>>>>
>>>>> *All,*
>>>>>
>>>>> My company has an issue where agents can't log into Finesse w/ a
>>>>> certain extension.
>>>>> Sometimes, removing the agent's phone from PGuser and adding it back,
>>>>> but sometimes that doesn't resolve the issue. At that point, we have to
>>>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that
>>>>> will usually fix our problems.
>>>>>
>>>>> Does anyone have a way to resolve this type of issue w/o restarting
>>>>> CTI Manager or removing a phone from PGuser? I'd really like to streamline
>>>>> the resolution.
>>>>>
>>>>> Hope you can help.
>>>>>
>>>>>
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> Ryan Burtch
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>
>>
>
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