[cisco-voip] Call recording

[Brian Meade]

Line has to be configured to be recorded under VoIP Devices in QM.

Run a packet capture on QM server or pull CallManager traces and make sure
QM is responding to the outgoing Invites with a 200OK with correct media
information.

Brian

On Mon, Feb 9, 2015 at 1:39 PM, shabbar babrawala <
shabbar_babrawala at hotmail.com> wrote:

> Hi
>
> Customer is running *cucm 9.1*, and Quality Manager has just been
> installed for Monitoring and *recording*.
>
> We have everything setup correctly on the call manager side, Turned on
> BIB, enabled *recording*, associated *recording* profile, created SIP
> profile and added SIP trunk.
> What Works: *QM* is able to monitor the phone
> Problem: *We get calls on the QM showing 0Kb if i do DNa on CUCM we see
> that the call is going out to the QM via SIP trunk, is there any config to
> be done on the QM side to be able to detect the call.*
> Any assistance is appreciated!
>
>
> Regards
>
> shabbar
>
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