[cisco-voip] Call recording

[Scott Voll]

on the phone, BIB turned on.
NO Shared Line appearances (EM works well)
Application User setup with all Lines (either EM or Phone) associated

Recording option on the line should be set to automatic Call Recording
enabled
and the recording profile set to your QMS profile

On QMS import the user and setup the user with the extension on the (phone
or EM) line
set the ondemand recording and select the recording server

Hope that helps

Scott


On Mon, Feb 9, 2015 at 10:39 AM, shabbar babrawala <
shabbar_babrawala at hotmail.com> wrote:

> Hi
>
> Customer is running *cucm 9.1*, and Quality Manager has just been
> installed for Monitoring and *recording*.
>
> We have everything setup correctly on the call manager side, Turned on
> BIB, enabled *recording*, associated *recording* profile, created SIP
> profile and added SIP trunk.
> What Works: *QM* is able to monitor the phone
> Problem: *We get calls on the QM showing 0Kb if i do DNa on CUCM we see
> that the call is going out to the QM via SIP trunk, is there any config to
> be done on the QM side to be able to detect the call.*
> Any assistance is appreciated!
>
>
> Regards
>
> shabbar
>
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