[cisco-voip] Call recording

[Erick Bergquist]

OIs the agent logged in and in QM is the group they are part of set to
be recorded under workflows and archive section?

The extension is not excluded for recording either right?


On Tue, Feb 10, 2015 at 3:49 AM, shabbar babrawala
<shabbar_babrawala at hotmail.com> wrote:
> Hi
>
> The QM is replying back i can see files with extension .raw in the daily
> folder but nothing in the audio folder and the recording page in url,
>
> regards
>
> Shabbar
>
> ________________________________
> Date: Mon, 9 Feb 2015 14:59:59 -0500
> Subject: Re: [cisco-voip] Call recording
> From: bmeade90 at vt.edu
> To: shabbar_babrawala at hotmail.com
> CC: cisco-voip at puck.nether.net
>
>
> Line has to be configured to be recorded under VoIP Devices in QM.
>
> Run a packet capture on QM server or pull CallManager traces and make sure
> QM is responding to the outgoing Invites with a 200OK with correct media
> information.
>
> Brian
>
> On Mon, Feb 9, 2015 at 1:39 PM, shabbar babrawala
> <shabbar_babrawala at hotmail.com> wrote:
>
> Hi
>
> Customer is running cucm 9.1, and Quality Manager has just been installed
> for Monitoring and recording.
>
> We have everything setup correctly on the call manager side, Turned on BIB,
> enabled recording, associated recording profile, created SIP profile and
> added SIP trunk.
> What Works: QM is able to monitor the phone
> Problem: We get calls on the QM showing 0Kb if i do DNa on CUCM we see that
> the call is going out to the QM via SIP trunk, is there any config to be
> done on the QM side to be able to detect the call.
> Any assistance is appreciated!
>
>
> Regards
>
> shabbar
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>