[cisco-voip] Issues with UCCX

[Terry Oakley]

We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in.   First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller.   Second there seems to be a growing amount of delay between the call answer and the call connection being established.   This has caused the agent to be asking multiple times 'hello' and finally getting a response from the caller.   Have any of you experienced this and know a solution or where I would start to begin troubleshooting?   I have checked the logs, and performance matrix of the UCCX server and they seem to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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