[cisco-voip] Unity Connection Voice Enabled Directory Handler Alternatives

[Tim Frazee]

Group,

I have a large client who has pointed out one Unity Connection feature that
tends to be very popular doesnt scale to their size.

We have a lot of clients who use Cisco's UC solution. They all have Unity
Connection. Most clients are <200 users per UC system. We configure a Voice
Directory as voice enabled and present that to internal users only (not
accessible from the PSTN) as a simple, Voice Directory. Some clients like a
default speed dial on each phone labeled as "Voice Directory". You press
it, and ask for "Bob Smith". Unity will then transfer the caller to Unity
subscriber according to the configured transfer rules. Most of the time,
this rings out to the ip phone. If SNR or CFWD is setup, it goes there. Its
a great feature and works very well. Easy to setup.

Unfortunately, when you enable the "voice enabled" option on the directory
handler, you lose the ability to control the search scope based on an
scalable mechanism. What would work well is being able to build a dedicated
distrubution list and set it as the search scope. That way if you have more
than 2 "Bob Smiths" you can limit it to the site/region that makes sense.

The old Speech Connect product was great. Upload a CSV of the search scope
per directory, its done.

Does anyone know of a 3rd party product that will integrate into UCM that
does speech recognition and will transfer the caller out to a user and will
allow for a "per voice directory" search scope so that I can control the
what options callers can be transferred out to?

I know about UCCX and speech recognition, but would like some options
before we go there.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150225/8d763da9/attachment.html>