[cisco-voip] Unity Connection Voice Enabled Directory Handler Alternatives

[Lelio Fulgenzi]

I piloted Unity Connection as a potential voice enabled directory and found that it required significant administration to make it work the way we wanted. That being said, I still think it was possible, but we tend to stray from custom solutions nowadays. 

>From there, it was decided to look at Nuance SpeechAttendant. It's quite a powerful tool/solution, but it also has it's issues. For example, a 256 (or something like that) character limit on custom LDAP filters for directory population. It's not a cheap solution, and requires professional services to do migrations/upgrades on the CallManager side. 

Might be worth looking into. 

That being said, one think I looked at with Unity Connection was to build the voice enabled directory entirely on contact lists rather than subscribers. That might help. 

Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Tim Frazee" <tfrazee at gmail.com> 
To: cisco-voip at puck.nether.net 
Sent: Wednesday, February 25, 2015 11:45:40 AM 
Subject: [cisco-voip] Unity Connection Voice Enabled Directory Handler Alternatives 

Group, 

I have a large client who has pointed out one Unity Connection feature that 
tends to be very popular doesnt scale to their size. 

We have a lot of clients who use Cisco's UC solution. They all have Unity 
Connection. Most clients are <200 users per UC system. We configure a Voice 
Directory as voice enabled and present that to internal users only (not 
accessible from the PSTN) as a simple, Voice Directory. Some clients like a 
default speed dial on each phone labeled as "Voice Directory". You press 
it, and ask for "Bob Smith". Unity will then transfer the caller to Unity 
subscriber according to the configured transfer rules. Most of the time, 
this rings out to the ip phone. If SNR or CFWD is setup, it goes there. Its 
a great feature and works very well. Easy to setup. 

Unfortunately, when you enable the "voice enabled" option on the directory 
handler, you lose the ability to control the search scope based on an 
scalable mechanism. What would work well is being able to build a dedicated 
distrubution list and set it as the search scope. That way if you have more 
than 2 "Bob Smiths" you can limit it to the site/region that makes sense. 

The old Speech Connect product was great. Upload a CSV of the search scope 
per directory, its done. 

Does anyone know of a 3rd party product that will integrate into UCM that 
does speech recognition and will transfer the caller out to a user and will 
allow for a "per voice directory" search scope so that I can control the 
what options callers can be transferred out to? 

I know about UCCX and speech recognition, but would like some options 
before we go there. 

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