[cisco-voip] Unity Connection Voice Enabled Directory Handler Alternatives

[Pawlowski, Adam]

Parlance has a product, Operator Assistant, to do this as well. They changed their pricing model so you just pay a fee for the service which includes everything. They indicated they can do individualized greetings for auto attendants, custom directories, the works. If this is something you want to employ, it seems like that or Nuance offer reasonable products.

For me, I found the speech recognition to be pretty bad on Unity Connection, for anything other than "Bob Jones" and "Mike Smith" kind of easy. And when it fails, there's nothing to be done. These other two products would have pro staff from their company take care of processing that on the back end. 

The old product for Unity I believe was a Nuance product. Their current engine, I don't know.

Adam