[cisco-voip] MediaSense Configuration

[Matthew Loraditch]

There are also a couple of dev partners out there who have developed front ends. We are looking at this right now as a cheaper alternative to most of the seat based options. It's licensed based on max concurrent calls which is going to be lower than seats in most environments.


Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
Network Engineer

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________________________________
From: Bill Talley [btalley at gmail.com]
Sent: Wednesday, February 25, 2015 5:37 PM
To: Anthony Holloway
Cc: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MediaSense Configuration

"Search and Play".  it's browser based and allows you to playback or download the audio file as .wav or mp4.

[cid:ii_i6lawv5e0_14bc2e20596fe678]
​

On Wed, Feb 25, 2015 at 4:29 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
Does MediaSense have it's own playback UI now?  I thought I heard that it did.


On Wed, Feb 25, 2015 at 2:50 PM Bill Talley <btalley at gmail.com<mailto:btalley at gmail.com>> wrote:
Correct on licensing.  Just went through this myself and it was really easy to setup to record forked audio.  The only issue we ran into relates to securing of the recording files.  With stand alone MediaSense, users who need access to the recordings are added as API users in MS and have access to ALL recordings, not just the recordings they are a party in.

In CUCM you'll create a SIP trunk to MediaSense, create route pattern pointing to the trunk, create a recording profile with a DN to match the route pattern.  Then enable the BIB on the phone device and under the DN set the recording profile, recordig option and recording source on the phone.  Make you set the source to phone preferred gateway preferred (assuming you are using the BIB).

On Wed, Feb 25, 2015 at 2:22 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Trying to setup a PoC for media sense internally to validate I can deploy at a client for recording purposes… from what I can tell licensing is honor based?
Secondly from what I am reading this section of the documentation is all I have to do: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105_SU1/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-105-SU1/CUMS_BK_M5B01864_00_ms-user-guide-105_chapter_010.html#CUMS_TP_M28EF01E_00
Fork calls into media sense? The default rule in MS says record all audio

Is there anything else I need to do? Trying now to figure out what logs to look at to see if it’s actually seeing anything or not, because nothing shows up on the system.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
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