[cisco-voip] UCCX 10.5(2) Bug - Presence Integration

[Ryan LaFountain (rlafount)]

Hi Andrew,

It looks like we did indeed make a change in UCCX 10.6(1) where CAD sends less requests to CUPS. The bug you cited is a severity 6 on CUPS to handle the situation better, but the real bug on CAD is CSCur99802 which is resolved in 10.6(1) and is a severity 3 bug.

HTH.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time

From: Andrew Grech
Date: Thursday, February 26, 2015 at 1:32 PM
To: Cisco VoIP Group
Subject: [cisco-voip] UCCX 10.5(2) Bug - Presence Integration

Word of warning,

I have just upgraded from UCCX 10.5(2) integrated with IM and Presence 10.0(1) and I'm hitting bug CSCur84150

Soon as UCCX came online IM and Presence CPU spiked to 99%. Now during the day jabber will go offline and presence status will not update.

I hope that Cisco confirm its fixed in UCCX 10.6X... At the time I couldn't jump straight to 10.6 as version 9 required a service pack to be a supported upgrade path.

This bug is currently serverity 6 Enhancement, I believe it needs to be critical and this why I have sent the info around.
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