[cisco-voip] UCCX Agent Status

[Anthony Holloway]

What version of UCCX?  CAD or Finesse?  Outbound subsystem or just making
calls from Agent phone?

On Thu, Feb 26, 2015 at 10:50 AM Ben Story <ben.story at gmail.com> wrote:

> We have a UCCX queue that has the logic that if all agents are Not Ready,
> it will send the call to voicemail.  This particular CSQ has a small number
> of agents so we're running into the problem where all agents are Not Ready
> because one or two agents are making outbound calls.  Any suggestions of
> how to distinguish between Not Ready and Not Ready due to outbound calls?
> If it's an outbound call we know the agent will be able to take the inbound
> call relatively soon so we'd rather not have it go to voicemail.
> --
> Ben Story
> CCNP, CCNA, CCNA Wireless, CCDA
> ben.story at gmail.com
> <ben.story at gmail.com>
> @ntwrk80
> http://showbrain.blogspot.com
> http://rand0mw0rds.blogspot.com
>
>
> "From sour-faced saints and silly devotions, good Lord, preserve us!". -- St.
> Teresa of Avila
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