[cisco-voip] UCCX Agent Status

[Ben Story]

10.6 Finesse, just making call from the agent phone (following up on VM
generally)

--
Ben Story
CCNP, CCNA, CCNA Wireless, CCDA
ben.story at gmail.com
<ben.story at gmail.com>
@ntwrk80
http://showbrain.blogspot.com
http://rand0mw0rds.blogspot.com


"From sour-faced saints and silly devotions, good Lord, preserve us!". -- St.
Teresa of Avila

On Thu, Feb 26, 2015 at 11:40 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> What version of UCCX?  CAD or Finesse?  Outbound subsystem or just making
> calls from Agent phone?
>
> On Thu, Feb 26, 2015 at 10:50 AM Ben Story <ben.story at gmail.com> wrote:
>
>> We have a UCCX queue that has the logic that if all agents are Not Ready,
>> it will send the call to voicemail.  This particular CSQ has a small number
>> of agents so we're running into the problem where all agents are Not Ready
>> because one or two agents are making outbound calls.  Any suggestions of
>> how to distinguish between Not Ready and Not Ready due to outbound calls?
>> If it's an outbound call we know the agent will be able to take the inbound
>> call relatively soon so we'd rather not have it go to voicemail.
>> --
>> Ben Story
>> CCNP, CCNA, CCNA Wireless, CCDA
>> ben.story at gmail.com
>> <ben.story at gmail.com>
>> @ntwrk80
>> http://showbrain.blogspot.com
>> http://rand0mw0rds.blogspot.com
>>
>>
>> "From sour-faced saints and silly devotions, good Lord, preserve us!".
>> -- St. Teresa of Avila
>>  _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
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