[cisco-voip] UCCX Agent Status

[Anthony Holloway]

Thinking off the top of my head, the simplest solution would probably be to
add a new primary line to their phones, and bump the ACD line down to line
two.  This way, when they make the outbound call, their ACD line stays idle
and they stay Ready.

A more complex option is to use some advanced scripting and DB access, to
query the agent state detail table to see if the agents are not ready due
to going off hook (reason code 32762).

On Thu, Feb 26, 2015 at 11:41 AM Ben Story <ben.story at gmail.com> wrote:

> 10.6 Finesse, just making call from the agent phone (following up on VM
> generally)
>
> --
> Ben Story
> CCNP, CCNA, CCNA Wireless, CCDA
> ben.story at gmail.com
> <ben.story at gmail.com>
> @ntwrk80
> http://showbrain.blogspot.com
> http://rand0mw0rds.blogspot.com
>
>
> "From sour-faced saints and silly devotions, good Lord, preserve us!". -- St.
> Teresa of Avila
>
> On Thu, Feb 26, 2015 at 11:40 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> What version of UCCX?  CAD or Finesse?  Outbound subsystem or just making
>> calls from Agent phone?
>>
>> On Thu, Feb 26, 2015 at 10:50 AM Ben Story <ben.story at gmail.com> wrote:
>>
>>> We have a UCCX queue that has the logic that if all agents are Not
>>> Ready, it will send the call to voicemail.  This particular CSQ has a small
>>> number of agents so we're running into the problem where all agents are Not
>>> Ready because one or two agents are making outbound calls.  Any suggestions
>>> of how to distinguish between Not Ready and Not Ready due to outbound
>>> calls?  If it's an outbound call we know the agent will be able to take the
>>> inbound call relatively soon so we'd rather not have it go to voicemail.
>>> --
>>> Ben Story
>>> CCNP, CCNA, CCNA Wireless, CCDA
>>> ben.story at gmail.com
>>> <ben.story at gmail.com>
>>> @ntwrk80
>>> http://showbrain.blogspot.com
>>> http://rand0mw0rds.blogspot.com
>>>
>>>
>>> "From sour-faced saints and silly devotions, good Lord, preserve us!".
>>> -- St. Teresa of Avila
>>>  _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>
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