[cisco-voip] Licenses upgrade issues

[Dana Tong]

Guys,

A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to.

The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time.

Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their Owner ID's set and it was an 8-10 upgrade.) They've been battling with GLO ever since to get their CUWL licenses.

In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses.

Does anyone have any suggestions on how to get some traction here.


Regards,

Dana Tong

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