[cisco-voip] Licenses upgrade issues

[Charles Goldsmith]

Get the customer's Cisco AM involved is my advice.

On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <Dana_Tong at bridgepoint.com.au>
wrote:

>   Guys,
>
>  A customer of mine did an upgrade last August and still has not been
> able to obtain the licenses that they are entitled to.
>
>  The customer first bought CUWL licenses some 8 years ago and have had an
> active and valid UCSS and ESW contract for this entire time.
>
>  Global Licensing provided the customer with a mix of UCL Enhanced and
> Enhanced Plus licenses at the time of upgrade to get the system
> operational. (They didn't have their Owner ID's set and it was an 8-10
> upgrade.) They've been battling with GLO ever since to get their CUWL
> licenses.
>
>  In the 5mths since the upgrade the customers UCSS went overdue but they
> have since renewed with SWSS. GLO still won't provide the licenses.
>
>  Does anyone have any suggestions on how to get some traction here.
>
>
>  Regards,
>
>  Dana Tong
>
>
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>
>
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