[cisco-voip] Licenses upgrade issues

[Erick Wellnitz]

That's what we did to make sure everything was good with their contracts
contained the right licenses.  Then go through the pre-upgrade process to
verify then the post upgrade goes pretty fast.

5 calendar days, three of which were weekend and holiday, for my last
upgrade.

On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <wokka at justfamily.org>
wrote:

> Get the customer's Cisco AM involved is my advice.
>
> On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <Dana_Tong at bridgepoint.com.au>
> wrote:
>
>>   Guys,
>>
>>  A customer of mine did an upgrade last August and still has not been
>> able to obtain the licenses that they are entitled to.
>>
>>  The customer first bought CUWL licenses some 8 years ago and have had
>> an active and valid UCSS and ESW contract for this entire time.
>>
>>  Global Licensing provided the customer with a mix of UCL Enhanced and
>> Enhanced Plus licenses at the time of upgrade to get the system
>> operational. (They didn't have their Owner ID's set and it was an 8-10
>> upgrade.) They've been battling with GLO ever since to get their CUWL
>> licenses.
>>
>>  In the 5mths since the upgrade the customers UCSS went overdue but they
>> have since renewed with SWSS. GLO still won't provide the licenses.
>>
>>  Does anyone have any suggestions on how to get some traction here.
>>
>>
>>  Regards,
>>
>>  Dana Tong
>>
>>
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>>
>>
>
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