[cisco-voip] Licenses upgrade issues

[Dana Tong]

Hi Erick,

They did all of the LCU Tool stuff prior to upgrade. All of the contracts were active at time of upgrade.

I still have the common issue of only obtaining licenses that the new PLM reports and not what the customer has paid for.


The original purchase (SO#) was some 8 years ago with another partner.

Cheers
Dana


From: Erick Wellnitz [mailto:ewellnitzvoip at gmail.com]
Sent: Friday, 9 January 2015 8:04 AM
To: Charles Goldsmith
Cc: Dana Tong; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Licenses upgrade issues

That's what we did to make sure everything was good with their contracts contained the right licenses.  Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.

5 calendar days, three of which were weekend and holiday, for my last upgrade.

On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>> wrote:
Get the customer's Cisco AM involved is my advice.

On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <Dana_Tong at bridgepoint.com.au<mailto:Dana_Tong at bridgepoint.com.au>> wrote:
Guys,

A customer of mine did an upgrade last August and still has not been able to obtain the licenses that they are entitled to.

The customer first bought CUWL licenses some 8 years ago and have had an active and valid UCSS and ESW contract for this entire time.

Global Licensing provided the customer with a mix of UCL Enhanced and Enhanced Plus licenses at the time of upgrade to get the system operational. (They didn't have their Owner ID's set and it was an 8-10 upgrade.) They've been battling with GLO ever since to get their CUWL licenses.

In the 5mths since the upgrade the customers UCSS went overdue but they have since renewed with SWSS. GLO still won't provide the licenses.

Does anyone have any suggestions on how to get some traction here.


Regards,

Dana Tong


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