[cisco-voip] Licenses upgrade issues

[Erick Wellnitz]

We've had plenty of that as well.



On Thu, Jan 8, 2015 at 3:16 PM, Dana Tong <Dana_Tong at bridgepoint.com.au>
wrote:

>  Hi Erick,
>
>
>
> They did all of the LCU Tool stuff prior to upgrade. All of the contracts
> were active at time of upgrade.
>
>
>
> I still have the common issue of only obtaining licenses that the new PLM
> reports and not what the customer has paid for.
>
>
>
>
>
> The original purchase (SO#) was some 8 years ago with another partner.
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
> *From:* Erick Wellnitz [mailto:ewellnitzvoip at gmail.com]
> *Sent:* Friday, 9 January 2015 8:04 AM
> *To:* Charles Goldsmith
> *Cc:* Dana Tong; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Licenses upgrade issues
>
>
>
> That's what we did to make sure everything was good with their contracts
> contained the right licenses.  Then go through the pre-upgrade process to
> verify then the post upgrade goes pretty fast.
>
>
>
> 5 calendar days, three of which were weekend and holiday, for my last
> upgrade.
>
>
>
> On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <wokka at justfamily.org>
> wrote:
>
>  Get the customer's Cisco AM involved is my advice.
>
>
>
> On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <Dana_Tong at bridgepoint.com.au>
> wrote:
>
>   Guys,
>
>
>
> A customer of mine did an upgrade last August and still has not been able
> to obtain the licenses that they are entitled to.
>
>
>
> The customer first bought CUWL licenses some 8 years ago and have had an
> active and valid UCSS and ESW contract for this entire time.
>
>
>
> Global Licensing provided the customer with a mix of UCL Enhanced and
> Enhanced Plus licenses at the time of upgrade to get the system
> operational. (They didn't have their Owner ID's set and it was an 8-10
> upgrade.) They've been battling with GLO ever since to get their CUWL
> licenses.
>
>
>
> In the 5mths since the upgrade the customers UCSS went overdue but they
> have since renewed with SWSS. GLO still won't provide the licenses.
>
>
>
> Does anyone have any suggestions on how to get some traction here.
>
>
>
>
>
> Regards,
>
>
>
> Dana Tong
>
>
>
>
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