[cisco-voip] CUCILYNC Voicemail login issues

[Ryan Huff]

Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the p-caps.

Thanks,

Ryan


From: jason.aarons at dimensiondata.com
To: ryanhuff at outlook.com; george.hendrix at l-3com.com; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:46:50 +0000









Capture the packets via Wireshark/network.
 


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]
On Behalf Of Ryan Huff

Sent: Tuesday, January 13, 2015 9:19 AM

To: george.hendrix at l-3com.com; cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


 
 

Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server.



Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports?



Thanks,



Ryan




From: 
george.hendrix at l-3com.com

To: cisco-voip at puck.nether.net

Date: Tue, 13 Jan 2015 14:03:18 +0000

Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services.  However, I can login to the Cisco PCA page just fine
 with my credentials.  Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC.  Any ideas what could cause this?
 
Thanks,
Bill



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