[cisco-voip] CUCILYNC Voicemail login issues

[george.hendrix at l-3com.com]

Does the CUCILYNC client go straight to LDAP server (the one set in the registry) for Voicemail authentication or to the voicemail server?

Service account for Unity Connection in AD is fine.

From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Tuesday, January 13, 2015 9:51 AM
To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues

Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the p-caps.

Thanks,

Ryan

________________________________
From: jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>
To: ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>; george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:46:50 +0000
Capture the packets via Wireshark/network.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Huff
Sent: Tuesday, January 13, 2015 9:19 AM
To: george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server.

Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports?

Thanks,

Ryan
________________________________
From: george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Tue, 13 Jan 2015 14:03:18 +0000
Subject: [cisco-voip] CUCILYNC Voicemail login issues
Hey Guys,

  I'm seeing an issue where I am getting "invalid username or password" when trying to authenticate in CUCILYNC for Voicemail, but I don't get an error for the Directory services.  However, I can login to the Cisco PCA page just fine with my credentials.  Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC.  Any ideas what could cause this?

Thanks,
Bill

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