[cisco-voip] CUCILYNC Voicemail login issues

[Ryan Huff]

You can have it either way (depending on your configuration), whatever is being advertised to your client for directory auth is what your client is trying to contact. I would fire up wireshark as suggested and see what is going on in packet land, could just be a silly network issue.

Thanks,

Ryan


From: george.hendrix at l-3com.com
To: ryanhuff at outlook.com; jason.aarons at dimensiondata.com; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:54:12 +0000









Does the CUCILYNC client go straight to LDAP server (the one set in the registry) for Voicemail authentication or to the voicemail server?
 
Service account for Unity Connection in AD is fine. 

 


From: Ryan Huff [mailto:ryanhuff at outlook.com]


Sent: Tuesday, January 13, 2015 9:51 AM

To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues


 

Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the
 p-caps.



Thanks,



Ryan








From:
jason.aarons at dimensiondata.com

To: ryanhuff at outlook.com; 
george.hendrix at l-3com.com; cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues

Date: Tue, 13 Jan 2015 14:46:50 +0000

Capture the packets via Wireshark/network.
 


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]
On Behalf Of Ryan Huff

Sent: Tuesday, January 13, 2015 9:19 AM

To: george.hendrix at l-3com.com;
cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


 
 

Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server.



Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports?



Thanks,



Ryan




From: 
george.hendrix at l-3com.com

To: cisco-voip at puck.nether.net

Date: Tue, 13 Jan 2015 14:03:18 +0000

Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services.  However,
 I can login to the Cisco PCA page just fine with my credentials.  Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC.  Any ideas what could cause this?
 
Thanks,
Bill



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