[cisco-voip] Register SWSS?

[Lelio Fulgenzi]

Your best bet would be to contact your account team and/or partner for help. They can (and should have) gone through the changes of UCSS and ESW migrating to one item, SWSS (ECMU sku). 

That being said, I have noticed, that even after buying this stuff, I have to open a ticket with the contract centre to give me access, and then to web-help-sr at cisco.com to make sure I have access via TAC cases. 

I have seen the error you mention below in the past, typically when the contract I purchased has been forward dated, but not yet active. Check the dates in the contract centre for your SWSS contract. 

Hope that helps. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "James Andrewartha" <jandrewartha at ccgs.wa.edu.au> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, January 13, 2015 6:09:09 PM 
Subject: [cisco-voip] Register SWSS? 

Hi all, 

We recently renewed our UCSS, although it came through as SWSS (ECMU). I added the contract numbers to our account, which appear in some places (SAMT), but not in ours (CCO account, CSCC). I'm trying to use the PUT, but when I enter the ECMU contract number, I get "105 - This Service Contract nnnnnnn is not in an ACTIVE status. It is either in SIGNED, EXPIRED or TERMINATED status." Now with UCSS there was a PAK to register, but I haven't got one this time. Is this something I need to chase up my reseller for or is there a different process to activate SWSS? 

Thanks, 

James Andrewartha 
Network & Projects Engineer 
Christ Church Grammar School 
Claremont, Western Australia 
Ph. (08) 9442 1757 
Mob. 0424 160 877 
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