[cisco-voip] UCCX Finesse Workflows/call info

[Anthony Holloway]

It would be nice if Cisco had a document structured like "If this in CAD,
then that in Finesse"

I don't have a finesse installation in front of me at the moment, but I did
see this in the admin guide, which reads to me like what you are trying to
accomplish is technically feasible.

*You can filter trigger events by the value of the data that comes in the
event. You can configure a workflow to execute if any conditions are met or
if all conditions are met.*

*Individual conditions consist of the following:*

** A piece of event data to be examined, for example, DNIS or call
variables*

** A comparison between the event data and entered values (for example,
contains, is equal to, is not equal to, begins with, ends with, is empty,
is not empty, and is in list)*

*When the trigger and its conditions are satisfied, a list of actions
assigned to the workflow are executed. The actions execute in the order in
which they are listed.*

Source: UCCX Admin Guide 10.6
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide106/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide_chapter_010110.html#CFIN_RF_W874D4EC_00

I'd spin up a dCloud and check it out for you, but the system's under
maintenance right now.

Can you share a screenshot of the conditions available to you?


On Fri Jan 16 2015 at 7:30:50 AM Ed Leatherman <ealeatherman at gmail.com>
wrote:

> Good morning!
>
> I am cutting my teeth on Finesse a little this morning on my test system
> and ran into a difference in the workflows between CAD/CDA and Finesse.
>
> I'm trying to implement a simple workflow to do a screen pop for the agent
> when the calling number is in a long list of numbers. In CDA, i just have
> the trigger check the data field "Original Calling#" , and check against my
> list.
>
> In Finesse, this data field isn't available.. I see the callVaraibles1-10,
> the outbond variables, DNIS and a few others but no other call info related
> variables. Is there a way to enable these, or do I need to go back to the
> script and stick this information in a call variable?
>
> Thanks!
>
> --
> Ed Leatherman
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