[cisco-voip] UCCX Finesse Workflows/call info

[Ed Leatherman]

Hi Anthony,

Callvariable1 through 10 are available, plus these:
https://www.dropbox.com/s/2bg6z2562a53v3x/FinesseActionVariables.png?dl=0

I think i'm just going to be stuck editing the script and storing the
calling number in one of the variables.. original author/person responsible
is out on extended sick leave so I was aiming for minimal scripting changes
:)



On Sat, Jan 17, 2015 at 2:08 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> It would be nice if Cisco had a document structured like "If this in CAD,
> then that in Finesse"
>
> I don't have a finesse installation in front of me at the moment, but I
> did see this in the admin guide, which reads to me like what you are trying
> to accomplish is technically feasible.
>
> *You can filter trigger events by the value of the data that comes in the
> event. You can configure a workflow to execute if any conditions are met or
> if all conditions are met.*
>
> *Individual conditions consist of the following:*
>
> ** A piece of event data to be examined, for example, DNIS or call
> variables*
>
> ** A comparison between the event data and entered values (for example,
> contains, is equal to, is not equal to, begins with, ends with, is empty,
> is not empty, and is in list)*
>
> *When the trigger and its conditions are satisfied, a list of actions
> assigned to the workflow are executed. The actions execute in the order in
> which they are listed.*
>
> Source: UCCX Admin Guide 10.6
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide106/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration-guide_chapter_010110.html#CFIN_RF_W874D4EC_00
>
> I'd spin up a dCloud and check it out for you, but the system's under
> maintenance right now.
>
> Can you share a screenshot of the conditions available to you?
>
>
> On Fri Jan 16 2015 at 7:30:50 AM Ed Leatherman <ealeatherman at gmail.com>
> wrote:
>
>> Good morning!
>>
>> I am cutting my teeth on Finesse a little this morning on my test system
>> and ran into a difference in the workflows between CAD/CDA and Finesse.
>>
>> I'm trying to implement a simple workflow to do a screen pop for the
>> agent when the calling number is in a long list of numbers. In CDA, i just
>> have the trigger check the data field "Original Calling#" , and check
>> against my list.
>>
>> In Finesse, this data field isn't available.. I see the
>> callVaraibles1-10, the outbond variables, DNIS and a few others but no
>> other call info related variables. Is there a way to enable these, or do I
>> need to go back to the script and stick this information in a call variable?
>>
>> Thanks!
>>
>> --
>> Ed Leatherman
>>  _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>


-- 
Ed Leatherman
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