[cisco-voip] FYI: UCCx v9.0 EOL announced...

[Lelio Fulgenzi]

Thanks Anthony. 

We're still using Historical Reporting (I think that's what you meant by HRC). 

Are there licensing costs associated with CUIC? 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Anthony Holloway" <avholloway+cisco-voip at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Kevin Przybylowski" <kevinp at advancedtsg.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 10:25:31 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 

" Does that mean Finesse is the way to go?" 



Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. 

On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 




Good catch on that! 

Does that mean Finesse is the way to go? 


--- 



Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 






From: "Kevin Przybylowski" < kevinp at advancedtsg.com > 
To: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2015 9:49:52 AM 
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... 






Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: 

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. 



From: cisco-voip [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Lelio Fulgenzi 
Sent: Monday, January 19, 2015 9:37 AM 
To: voip puck 
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... 



In three parts... 

    1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 
    2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 
    3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html 



Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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