[cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?

[Haas, Neal]

You will also noticed that you can only select 1 reason code now, older version you could select multiple.


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Monday, January 19, 2015 11:03 AM
To: Anthony Holloway
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?

Yes I forgot it was under the Desktop Suites.  I was thinking that was just CAD/Supervisor ☺

From: avholloway at gmail.com<mailto:avholloway at gmail.com> [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Monday, January 19, 2015 12:12 PM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?


For reference, here is the latest 10.6 version and it shows that CDA is still there.

[Inline image 1]

On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.

This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ?

Figure 5 page 28 does not match the Web GUI.  It shows the old 32-bit application.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf


What am I mis-understanding?  Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone…..

[cid:image002.jpg at 01D034BC.026A6ED0]

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itevomcid
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