[cisco-voip] UCCE-Enterprise CVP script question

[Ryan Burtch]

This is usually done in CVP call studio. If you want to do a we ex or something, I can quickly show u how it's done.


Sincerely,

Ryan Burtch

> On Jan 28, 2015, at 11:56 PM, Nortel Nan <nortelnan at aol.com> wrote:
> 
> Thanks, everyone.
> 
> I have another question:  how do you associate a greeting with a script?  Also, how do you associate a greeting with a menu option within a script?  I'm going back through my training materials and I can't seem to find the answer.
> 
> 
> -----Original Message-----
> From: Ryan Burtch <rburtch3 at gmail.com>
> To: Nortel Nan <nortelnan at aol.com>
> Cc: cisco-voip <cisco-voip at puck.nether.net>
> Sent: Tue, Jan 20, 2015 5:52 am
> Subject: Re: [cisco-voip] UCCE-Enterprise CVP script question
> 
> The script greetings are usually done by a voice talent company or in house via audacity or some other PC recording app.
> 
> The .wav files need to conform to 64kbps ulaw.   http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html
> 
> The wav files are then copied to the media server (usually the CVP VXML/Call Servers).
> 
> In order to call the wav files via the script, you have to set the path in a few variables w/ in ICM.
> 
> 
> 
> 
> Sincerely,
> 
> Ryan Burtch
> 
>> On Sat, Jan 17, 2015 at 12:41 PM, Nortel Nan via cisco-voip <cisco-voip at puck.nether.net> wrote: 
>> I just took the formal Cisco classes on UCCE and its reporting but the one thing they didn't cover is how the script greetings are recorded.  (That seems to be a gap in the system.)  Can someone please point me in the right direction?  Thanks. 
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> 
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