[cisco-voip] 7942 strange answering issue

[Dave Wolgast]

7942G running SCCP 9.3(1)SR3 on CUCM 9.1(2)

Phone has a single, non-shared DN with no CFA set. CFB/CFNA set to
voicemail. No headset (headset light is OFF)

Two users (in a several-hundred phone upgrade) report that when the phone
rings, they lift the handset, hear dialtone, get an End Call softkey, and
the inbound call continues to ring. They can only get the new call, they
say, by pressing 'End Call' then 'Answer.'

We have messed with all combinations of Always Use Prime Line and Auto Line
Select/Auto Call Select.

We have replaced one of the phones. We will try swapping switchports with a
known good phone later today.

Are there any other explanations that anyone can think of for this?

Dave Wolgast
Livonia, NY
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