[cisco-voip] 7942 strange answering issue

[Brian Meade]

Most likely the phone is sending an SCCP New Call event rather than an
Answer event.  Console logs from the phone may help figure out why that's
the case.

On Fri, Jan 30, 2015 at 12:34 PM, Dave Wolgast <dwolgas1 at rochester.rr.com>
wrote:

> 7942G running SCCP 9.3(1)SR3 on CUCM 9.1(2)
>
> Phone has a single, non-shared DN with no CFA set. CFB/CFNA set to
> voicemail. No headset (headset light is OFF)
>
> Two users (in a several-hundred phone upgrade) report that when the phone
> rings, they lift the handset, hear dialtone, get an End Call softkey, and
> the inbound call continues to ring. They can only get the new call, they
> say, by pressing 'End Call' then 'Answer.'
>
> We have messed with all combinations of Always Use Prime Line and Auto
> Line Select/Auto Call Select.
>
> We have replaced one of the phones. We will try swapping switchports with
> a known good phone later today.
>
> Are there any other explanations that anyone can think of for this?
>
> Dave Wolgast
> Livonia, NY
>
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