[cisco-voip] 7942 strange answering issue

[Terry Oakley]

We have 7941’s that have displayed that same issue.   Can the user answer the incoming call via speakerphone?   That would remove any hookswitch connectivity issue.  I believe the 7942’s fixed the very questionable hookswitch issue of the 7941’s but still would remove one of the possible situations that may cause the experience your users are getting.   Although on reading your explanation again it is like the lifting the handset is initiating a  new call not an answer.   Interesting situation.

Terry

Red Deer College
Red Deer, Alberta

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dave Wolgast
Sent: January 30, 2015 10:34 AM
To: Cisco VOIP Newsletter - puck.nether.net
Subject: [cisco-voip] 7942 strange answering issue

7942G running SCCP 9.3(1)SR3 on CUCM 9.1(2)

Phone has a single, non-shared DN with no CFA set. CFB/CFNA set to voicemail. No headset (headset light is OFF)

Two users (in a several-hundred phone upgrade) report that when the phone rings, they lift the handset, hear dialtone, get an End Call softkey, and the inbound call continues to ring. They can only get the new call, they say, by pressing 'End Call' then 'Answer.'

We have messed with all combinations of Always Use Prime Line and Auto Line Select/Auto Call Select.

We have replaced one of the phones. We will try swapping switchports with a known good phone later today.

Are there any other explanations that anyone can think of for this?

Dave Wolgast
Livonia, NY
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