[cisco-voip] 7942 strange answering issue

[Anthony Holloway]

Not that I think this is your issue, but the headset light not being on is
not an indication that the headset is not active.  That changed in recent
firmware.

Example of a 7965 running SCCP45.9-3-1SR4-1S

On Hook Status:
[image: Inline image 1]

Off Hook Status:
[image: Inline image 2]


On Fri Jan 30 2015 at 11:44:53 AM Dave Wolgast <dwolgas1 at rochester.rr.com>
wrote:

> 7942G running SCCP 9.3(1)SR3 on CUCM 9.1(2)
>
> Phone has a single, non-shared DN with no CFA set. CFB/CFNA set to
> voicemail. No headset (headset light is OFF)
>
> Two users (in a several-hundred phone upgrade) report that when the phone
> rings, they lift the handset, hear dialtone, get an End Call softkey, and
> the inbound call continues to ring. They can only get the new call, they
> say, by pressing 'End Call' then 'Answer.'
>
> We have messed with all combinations of Always Use Prime Line and Auto
> Line Select/Auto Call Select.
>
> We have replaced one of the phones. We will try swapping switchports with
> a known good phone later today.
>
> Are there any other explanations that anyone can think of for this?
>
> Dave Wolgast
> Livonia, NY
>  _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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