[cisco-voip] UCCX collect digits and send to agent

[Claiton Campos]

Hi Abhiram,

Thanks for the help, added the steps in the script and the agent can now
have the case number on your screen.

Em dom, 5 de jul de 2015 às 21:23, Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> escreveu:

>  Hi Claiton,
>
>  Use the GetDigits step to have the caller enter the TicketNumber and
> store it in a variable. Once done, store it in an enterprise variable using
> the ‘Set Enterprise Variable’ step. You can then make this enterprise
> variable part of the agent’s layout and the number saved will be displayed.
>
>   Regards,
> Abhiram Kramadhati
> Technical Solutions Manager, CBABU
> CCIE Collaboration # 40065
>
>   From: Claiton Campos <claitoncampos at gmail.com>
> Date: Monday, 6 July 2015 10:03 am
> To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] UCCX collect digits and send to agent
>
>   Hi all,
>
>  I am implementing a UCCX solution on a client and one of the requests
> was that the user had the option to enter the ticket number and this
> information was passed on to the agent (Finesse).
>
>  For example, the user calls the hel desk and given the option:
>
>  enter the number of your ticket. The user enters the information and
> after the call is routed to the agent, the agent receives the ticket number.
>
>  How could it be done this setting?
>
>  Thx,
>
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