[cisco-voip] UCCX: Ring No Answer Timer

[Anthony Holloway]

Thanks for the confirmation Ryan.  Sending you the case number in private.

On Wed, Jul 8, 2015 at 2:12 PM Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>  What's the TAC case number? :)
>
>  You're correct, as long as it is lower than the configuration that takes
> affect for that DN. If this is set on the DN, then it takes precedence,
> else it takes the service parameter. UCCX doesn't 'look' at anything. It
> just routes the call and CUCM does all the RNA arbitration.
>
>   Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>   From: cisco-voip on behalf of Anthony Holloway
> Date: Wednesday, July 8, 2015 at 3:08 PM
> To: Cisco VoIP Group
> Subject: [cisco-voip] UCCX: Ring No Answer Timer
>
>   I just had a TAC engineer tell me that my 20 second timeout value in my
> Select Resource step needs to be lowered because my Service Param in CUCM
> for Forward No Answer was also at 20, despite my Agent DN's being hard
> coded at 22 seconds.  The logic was, "UCCX looks at the Service Param and
> not the Line setting."
>
>  I'm not claiming to know everything, but I'm pretty sure that's wrong.
> Thoughts?
>
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