[cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN

[Chris Clouse]

·         Verify the following Unity Connection Services are started.

     *   Connection Jetty
     *   Connection REST Service

·         Verify the class of service has Allow Users to Use the Web Inbox and RSS Feeds, Allow Users to Access Voice Mail Using an IMAP Client and/or Single Inbox, Allow Users to Use Unified Client to Access Voice Mail enabled


·         Verify the Unity Connection API Settings are enabled (System Settings->Advanced->API Settings)

     *   Allow Access to Secure Message Recordings through CUMI
     *   Display Message Header Information of Secure Messages through CUMI
     *   Allow Message Attachments through CUMI
Also make sure that you don’t have  <VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom> in your jabber-config.xml file as it will need to have a separate login for the voicemail server versus CallManager.

~Chris

From: Justin Steinberg [mailto:jsteinberg at gmail.com]
Sent: Wednesday, June 10, 2015 12:30 PM
To: Chris Clouse
Cc: Cisco VOIP
Subject: RE: [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN


Yes I've done that.  The Unity Connection Web Inbox and UCM Self Care Portal page both have functioning SSO.   It's just Jabber that won't utilize SSO when using CUC.

Justin
On Jun 10, 2015 1:16 PM, "Chris Clouse" <Chris.Clouse at cdw.com<mailto:Chris.Clouse at cdw.com>> wrote:
In order for the phone services and voicemail to be connected via SSO, CUCM and UCXN will also need to be enabled for SAML SSO on their own as well as having the WebEx Messenger SSO.  I would recommend that you be on 10.5+ even though it states supported with 10.0.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/10_0_1/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for_chapter_010.html

~Chris

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Justin Steinberg
Sent: Wednesday, June 10, 2015 12:09 PM
To: Cisco VOIP
Subject: [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN


Has anyone setup SSO in the hybrid Jabber deployment model?

Customer has hosted WebEx Messenger Jabber, on-prem CUCM, and UCXN.   We have enabled SSO for all three systems.  We can use SSO to login to jabber and the UCM and UCXN end user self service web interfaces.    All that seems OK and SSO is working.

The problem is that once jabbers logs in to WebEx Messenger, it requires the user to go into file>options and manually enter their voicemail credentials.

I expect that it should just SSO into WebEx messenger, UCM phone services and UCXN voicemail services.

Any thoughts?

Justin
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