[cisco-voip] What is better than MediaSense for recording calls?

[Chris Ward (chrward)]

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Derek Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem.  Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do.
derek.andrew at usask.ca<mailto:derek.andrew at usask.ca>

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Copyright 2015 Derek Andrew (excluding quotations)

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