[cisco-voip] What is better than MediaSense for recording calls?

Tue Jun 16 13:47:30 EDT 2015

Donoma MediaScribe also provides a solution – designed specifically for MediaSense, including compliance roles for addressing these kinds of privacy/control issues.

Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>

Parker Pearson
Vice President, Marketing & Business Development

Donoma Software
1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
540.443.3577
parker at donomasoftware.com
www.donomasoftware.com<http://www.donomasoftware.com>
[Facebook]<https://www.facebook.com/DonomaSoftware>     [Twitter] <https://twitter.com/donomasoftware>  [LinkedIn] <https://www.linkedin.com/company/donoma-software>

From: "Chris Ward (chrward)" <chrward at cisco.com<mailto:chrward at cisco.com>>
Date: Tuesday, June 16, 2015 at 1:10 PM
To: Derek Andrew <Derek.Andrew at usask.ca<mailto:Derek.Andrew at usask.ca>>, Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material.  Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited.  If you received this in error, please contact the sender and destroy any copies of this information.

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Derek Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem.  Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do.
derek.andrew at usask.ca<mailto:derek.andrew at usask.ca>

--
Copyright 2015 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.

[http://homepage.usask.ca/dfa878/uofs.gif]
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150616/17372886/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: imagecd5ce0.PNG
Type: image/png
Size: 542 bytes
Desc: imagecd5ce0.PNG
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150616/17372886/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image01a23a.PNG
Type: image/png
Size: 668 bytes
Desc: image01a23a.PNG
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150616/17372886/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: imagea36685.PNG
Type: image/png
Size: 622 bytes
Desc: imagea36685.PNG
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150616/17372886/attachment-0002.png>