[cisco-voip] What is better than MediaSense for recording calls?

[Ryan Burtch]

MediaSense is pretty much the best in the market IMO. But whatever you do,
DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE
has not been nice to me.




Sincerely,

Ryan Burtch

On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <
parker at donomasoftware.com> wrote:

>  Donoma MediaScribe also provides a solution – designed specifically for
> MediaSense, including compliance roles for addressing these kinds of
> privacy/control issues.
>
>  Parker Pearson
>
>
>   [image: Donoma Software Web Page] <http://donomasoftware.com/>
>    Parker Pearson
> Vice President, Marketing & Business Development
>
>
> * Donoma Software *1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
> 540.443.3577
> parker at donomasoftware.com
> www.donomasoftware.com
>   [image: Facebook] <https://www.facebook.com/DonomaSoftware> [image:
> Twitter] <https://twitter.com/donomasoftware> [image: LinkedIn]
> <https://www.linkedin.com/company/donoma-software>
>  From: "Chris Ward (chrward)" <chrward at cisco.com>
> Date: Tuesday, June 16, 2015 at 1:10 PM
> To: Derek Andrew <Derek.Andrew at usask.ca>, Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] What is better than MediaSense for recording
> calls?
>
>    Also… nothing is better than MediaSense for recording calls! J
>
>
>
> +Chris
>
> TME - MediaSense and Unity Connection
>
>
>
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>
>
>   *From:* Chris Ward (chrward)
> *Sent:* Tuesday, June 16, 2015 1:09 PM
> *To:* 'Derek Andrew'; Cisco VoIP Group
> *Subject:* RE: [cisco-voip] What is better than MediaSense for recording
> calls?
>
>
>
> Derek,
>
>
>
> A product like Calabrio Search and Play can plug in on top of MediaSense
> to provide this functionality. There are others as well, including NICE, or
> Mida solutions. This means you wouldn’t have to reconfigure your recording
> architecture or purchase a new recording product. You would really just be
> purchasing a new GUI.
>
>
>
> Just so you know, MediaSense will be adding the groups/roles/permissions
> feature in our 11.5 release which should be out at the end of 2015 or
> beginning of 2016. So depending on your urgency, you could just wait.
>
>
>
> Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually
> have to purchase anymore server licenses for more instances/clusters, you
> just need to provide the virtualization resources to run it on.
>
>
>
> +Chris
>
> TME - MediaSense and Unity Connection
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Derek Andrew
> *Sent:* Tuesday, June 16, 2015 1:02 PM
> *To:* Cisco VoIP Group
> *Subject:* [cisco-voip] What is better than MediaSense for recording
> calls?
>
>
>
> We are running CUCM 10.5 and have MediaSense to record calls in one call
> centre. We would like to record more groups but have a small problem.
> Anyone that can view/hear the recordings, can see all of them. There is no
> way to isolate one group from another.
>
> Rather than purchase separate MediaSense servers for each group, we were
> wondering if there were any competitive products which would solve our
> problem.
>
> We cannot use a server that requires us to route all our traffic through
> the subnet of the recording server. MediaSense does not require this but
> some products I had seen do.
>
> derek.andrew at usask.ca
>
>
> --
>
> Copyright 2015 Derek Andrew (excluding quotations)
>
> +1 306 966 4808
> University of Saskatchewan
> Peterson 120; 54 Innovation Boulevard
> Saskatoon,Saskatchewan,Canada. S7N 2V3
> Timezone GMT-6
>
> Typed but not read.
>
>
> _______________________________________________
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>
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