[cisco-voip] What is better than MediaSense for recording calls?

Thu Jun 18 13:25:31 EDT 2015

We've just deployed Zoom and have had nothing but problems with it, be
careful going down the Zoom recording route.

On Wed, Jun 17, 2015 at 10:51 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> MediaSense is pretty much the best in the market IMO. But whatever you do,
> DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE
> has not been nice to me.
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <
> parker at donomasoftware.com> wrote:
>
>>  Donoma MediaScribe also provides a solution – designed specifically for
>> MediaSense, including compliance roles for addressing these kinds of
>> privacy/control issues.
>>
>>  Parker Pearson
>>
>>
>>   [image: Donoma Software Web Page] <http://donomasoftware.com/>
>>    Parker Pearson
>> Vice President, Marketing & Business Development
>>
>>
>> * Donoma Software *1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
>> 540.443.3577
>> parker at donomasoftware.com
>> www.donomasoftware.com
>>   [image: Facebook] <https://www.facebook.com/DonomaSoftware> [image:
>> Twitter] <https://twitter.com/donomasoftware> [image: LinkedIn]
>> <https://www.linkedin.com/company/donoma-software>
>>  From: "Chris Ward (chrward)" <chrward at cisco.com>
>> Date: Tuesday, June 16, 2015 at 1:10 PM
>> To: Derek Andrew <Derek.Andrew at usask.ca>, Cisco VoIP Group <
>> cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] What is better than MediaSense for recording
>> calls?
>>
>>    Also… nothing is better than MediaSense for recording calls! J
>>
>>
>>
>> +Chris
>>
>> TME - MediaSense and Unity Connection
>>
>>
>>
>>   The information transmitted, including attachments, is intended only
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>> this information by persons or entities other than the intended recipient
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>>
>>
>>
>>   *From:* Chris Ward (chrward)
>> *Sent:* Tuesday, June 16, 2015 1:09 PM
>> *To:* 'Derek Andrew'; Cisco VoIP Group
>> *Subject:* RE: [cisco-voip] What is better than MediaSense for recording
>> calls?
>>
>>
>>
>> Derek,
>>
>>
>>
>> A product like Calabrio Search and Play can plug in on top of MediaSense
>> to provide this functionality. There are others as well, including NICE, or
>> Mida solutions. This means you wouldn’t have to reconfigure your recording
>> architecture or purchase a new recording product. You would really just be
>> purchasing a new GUI.
>>
>>
>>
>> Just so you know, MediaSense will be adding the groups/roles/permissions
>> feature in our 11.5 release which should be out at the end of 2015 or
>> beginning of 2016. So depending on your urgency, you could just wait.
>>
>>
>>
>> Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually
>> have to purchase anymore server licenses for more instances/clusters, you
>> just need to provide the virtualization resources to run it on.
>>
>>
>>
>> +Chris
>>
>> TME - MediaSense and Unity Connection
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Derek Andrew
>> *Sent:* Tuesday, June 16, 2015 1:02 PM
>> *To:* Cisco VoIP Group
>> *Subject:* [cisco-voip] What is better than MediaSense for recording
>> calls?
>>
>>
>>
>> We are running CUCM 10.5 and have MediaSense to record calls in one call
>> centre. We would like to record more groups but have a small problem.
>> Anyone that can view/hear the recordings, can see all of them. There is no
>> way to isolate one group from another.
>>
>> Rather than purchase separate MediaSense servers for each group, we were
>> wondering if there were any competitive products which would solve our
>> problem.
>>
>> We cannot use a server that requires us to route all our traffic through
>> the subnet of the recording server. MediaSense does not require this but
>> some products I had seen do.
>>
>> derek.andrew at usask.ca
>>
>>
>> --
>>
>> Copyright 2015 Derek Andrew (excluding quotations)
>>
>> +1 306 966 4808
>> University of Saskatchewan
>> Peterson 120; 54 Innovation Boulevard
>> Saskatoon,Saskatchewan,Canada. S7N 2V3
>> Timezone GMT-6
>>
>> Typed but not read.
>>
>>
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>>
>>
>
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