[cisco-voip] What is better than MediaSense for recording calls?

Thu Jun 18 14:07:31 EDT 2015

We have had telrex callrex now enghouse QMS for about 2+ years.  System
works with forked audio.  Does the job.  I don't care for the fact that you
have to have two different servers so you can run SCCP phones and one to
run SIP phones.  The front end is wrote in silverlight, which I'm not a fan
of since chrome is not supporting it moving forward.  And in our
environment we have had some browser caching issues (current support case).

But it has done a good job for us overall.

Scott

On Thu, Jun 18, 2015 at 10:25 AM, dhortens1 . <dhortens at gmail.com> wrote:

> We've just deployed Zoom and have had nothing but problems with it, be
> careful going down the Zoom recording route.
>
> On Wed, Jun 17, 2015 at 10:51 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
>> MediaSense is pretty much the best in the market IMO. But whatever you
>> do, DON'T get NICE to bolt on top of MediaSense b/c it is really terrible.
>> NICE has not been nice to me.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>> On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <
>> parker at donomasoftware.com> wrote:
>>
>>>  Donoma MediaScribe also provides a solution – designed specifically
>>> for MediaSense, including compliance roles for addressing these kinds of
>>> privacy/control issues.
>>>
>>>  Parker Pearson
>>>
>>>
>>>   [image: Donoma Software Web Page] <http://donomasoftware.com/>
>>>    Parker Pearson
>>> Vice President, Marketing & Business Development
>>>
>>>
>>> * Donoma Software *1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060
>>> 540.443.3577
>>> parker at donomasoftware.com
>>> www.donomasoftware.com
>>>   [image: Facebook] <https://www.facebook.com/DonomaSoftware> [image:
>>> Twitter] <https://twitter.com/donomasoftware> [image: LinkedIn]
>>> <https://www.linkedin.com/company/donoma-software>
>>>  From: "Chris Ward (chrward)" <chrward at cisco.com>
>>> Date: Tuesday, June 16, 2015 at 1:10 PM
>>> To: Derek Andrew <Derek.Andrew at usask.ca>, Cisco VoIP Group <
>>> cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] What is better than MediaSense for recording
>>> calls?
>>>
>>>    Also… nothing is better than MediaSense for recording calls! J
>>>
>>>
>>>
>>> +Chris
>>>
>>> TME - MediaSense and Unity Connection
>>>
>>>
>>>
>>>   The information transmitted, including attachments, is intended only
>>> for the person(s) or entity to which it is addressed and may contain
>>> confidential and/or privileged material.  Any review, retransmission,
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>>> this information by persons or entities other than the intended recipient
>>> is prohibited.  If you received this in error, please contact the sender
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>>>
>>>
>>>
>>>   *From:* Chris Ward (chrward)
>>> *Sent:* Tuesday, June 16, 2015 1:09 PM
>>> *To:* 'Derek Andrew'; Cisco VoIP Group
>>> *Subject:* RE: [cisco-voip] What is better than MediaSense for
>>> recording calls?
>>>
>>>
>>>
>>> Derek,
>>>
>>>
>>>
>>> A product like Calabrio Search and Play can plug in on top of MediaSense
>>> to provide this functionality. There are others as well, including NICE, or
>>> Mida solutions. This means you wouldn’t have to reconfigure your recording
>>> architecture or purchase a new recording product. You would really just be
>>> purchasing a new GUI.
>>>
>>>
>>>
>>> Just so you know, MediaSense will be adding the groups/roles/permissions
>>> feature in our 11.5 release which should be out at the end of 2015 or
>>> beginning of 2016. So depending on your urgency, you could just wait.
>>>
>>>
>>>
>>> Also, in 11.0, we eliminated the server SKU so that you wouldn’t
>>> actually have to purchase anymore server licenses for more
>>> instances/clusters, you just need to provide the virtualization resources
>>> to run it on.
>>>
>>>
>>>
>>> +Chris
>>>
>>> TME - MediaSense and Unity Connection
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Derek Andrew
>>> *Sent:* Tuesday, June 16, 2015 1:02 PM
>>> *To:* Cisco VoIP Group
>>> *Subject:* [cisco-voip] What is better than MediaSense for recording
>>> calls?
>>>
>>>
>>>
>>> We are running CUCM 10.5 and have MediaSense to record calls in one call
>>> centre. We would like to record more groups but have a small problem.
>>> Anyone that can view/hear the recordings, can see all of them. There is no
>>> way to isolate one group from another.
>>>
>>> Rather than purchase separate MediaSense servers for each group, we were
>>> wondering if there were any competitive products which would solve our
>>> problem.
>>>
>>> We cannot use a server that requires us to route all our traffic through
>>> the subnet of the recording server. MediaSense does not require this but
>>> some products I had seen do.
>>>
>>> derek.andrew at usask.ca
>>>
>>>
>>> --
>>>
>>> Copyright 2015 Derek Andrew (excluding quotations)
>>>
>>> +1 306 966 4808
>>> University of Saskatchewan
>>> Peterson 120; 54 Innovation Boulevard
>>> Saskatoon,Saskatchewan,Canada. S7N 2V3
>>> Timezone GMT-6
>>>
>>> Typed but not read.
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
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