[cisco-voip] CUACA 10.5 Call Park and Blind Transfer issue

[Ryan Huff]

Is this a greenfield or a break/fix?

I would first check the obvious stuff; 

Correct Device Pool/Region/Location/PT/CSS used on the CTI Ports?Does the call drop as soon as it is parked/transferred OR only once the call is connected to the called phone? If it is the latter, may be a regional/codec issue and it is looking for a transcoder.If you look in RTMT, are you seeing any MediaResourceListExhausted events?

Assuming all the is correct (or has been corrected); I'd do a CTI re-sync from the server.


Another approach, if the above is all checked/correct is registry changes, but requires a server reboot.


32BIT CUAC Server: 

HKLM\SOFTWARE\WoW6432Node\Arc Solutions\Call Connect\Operator\Defaults\Default TransfersShould be a key DIRECT TRANSFERS = ALL
64BIT CUAC Server:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\DefaultsShould be a key DIRECT TRANSFERS = ALLHKLM\SOFTWARE\WoW6432Node\Arc
 Solutions\Call Connect\Operator\Defaults\Default Transfers - See more 
at: 
https://supportforums.cisco.com/discussion/11580256/attendant-console-blind-transfer-issue#comment-7729916
(DISCLAIMER: This in know way constitutes advice or direction, this 
information is for educational purposes only. Use at your own risk)

From: henry.gicheru at dimensiondata.com
To: cisco-voip at puck.nether.net
Date: Fri, 26 Jun 2015 12:37:04 +0000
Subject: [cisco-voip] CUACA 10.5 Call Park and Blind Transfer issue








    

    

   

Anyone has experienced the  above issue.
I have CUCM 10.5(2) and CUACA 10.5(2). Consultative Transfer is working but Blind Transfer isn’t working.
On Blind Transfer, the call just disconnects and similar case when a call is parked. All the CTI devices are registered.
 
 
Regards,

Henry Gicheru

System Engineer

Dimension Data 

Tel: +25420 499 3000

Mobile: +254733477307
Fax:+254204993200
henry.gicheru at dimensiondata.com





 








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