[cisco-voip] MediaSense Interfaces

[Chris Ward (chrward)]

While it doesn't help you with your current query, I can tell you that we have lots of roadmap items on the Search and Play interface.

The MediaSense team never intended the Search and Play application to be used on a regular basis. It was originally built as a reference application for testing the APIs. We always intended for partners to fill in the gaps. We have found, that customers want Search and Play to be a very functional and useful interface and so are roadmap is starting to reflect that now.

Stay tuned for 11.0 and 11.X and hopefully you will see some improvements. MediaSense probably won't ever tackle analytics or advanced features like that, but we do want to build MediaSense to tackle most of our customer's needs.

+Chris
TME - Unity Connection and MediaSense

-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of gentoo at ucpenguin.com
Sent: Tuesday, March 03, 2015 10:47 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MediaSense Interfaces

I'm looking for a recommendation on a MediaSense interface that provides access to call recordings.

It would need to be able to support multiple MediaSense clusters, other QM features aren't a requirement.

Live monitoring would be a plus, but not a requirement.

It's rather frustrating that MediaSense fails to include a reasonable user interface.  I get the protection of existing partner businesses, but there has to be a better balance than the cumbersome agent monitoring included with CAD and a full blown QM tool. Surely there has to be something out there I'm over looking that isn't $200+ per seat for these rather basic features.




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